Staff account migration ; mail-client configuration and moving mail

Every member of the Department now has a UU solis mail-account.

What is happening:

Separate e-mail for the computer science department (@cs.uu.nl addresses) will end, computer science (like the rest of the science faculty) will use the central UU mail facility named solismail from now on.

What this means for you as a user:

• Your visible e-mail address will be an @uu.nl address.
• Mail to your old cs.uu.nl address will be forwarded to the new address for at least a few years.
• You will need to add the new mailbox in your e-mail client software to be able to continue receiving e-mail.
• You will have to move your e-mail archives to the new environment yourself if you want to keep them.
• You will not be able to use mailfilter or procmail to process your incoming e-mail, Exchange has its own filtering/processing system available the webmail interface or Outlook.
• The plussed part (user+detail@cs.uu.nl) will be stripped from addresses on forwarding.

The migration planning:

• Your new mailbox on solismail has already been created, you can start using it now.
• Since 13 July 2011, mail for personal cs.uu.nl addresses is forwarded to the solis-mail addresses. No new mail will be delivered to the old system.
• On 1 October 2011 the old mailserver will be taken down, making access to the old mailboxes impossible. The forwards will still work.

How to find out (or set) your uu.nl e-mailaddress:

Using your webbrowser, visit Solis-Ugids and select 'Eigen gegevens'. The website will request your solis-id and password, enter these and push 'Inloggen'. In the resulting screen will be a line with your "E-mail adres" and a link to "E-mailadres Zelfservice".

We're sorry to inform you the E-mailadres zelfservice is currently broken ; request a change with ict-servicedesk ; current options appear to be achternaam@uu.nl, voornaam.achternaam@uu.nl and x.achternaam@uu.nl where x is the first letter of your first name.

How to configure mail-clients:

How to set up solismail in Thunderbird: Go to 'Account settings', select 'Add mail account'. You will be asked for 'Your name', 'Email address' (what you just found) and password (the password for your solisid).

A popup may show during this process that there is an SSL certificate mismatch between solis-mail.uu.nl and solismail.uu.nl, ignore this warning for now as it should not show up anymore when your settings are correct.

Thunderbird will guess some of the setup values, but these are partially wrong. You need to change these to the following:

Username : your solisid
Incoming server : solismail.uu.nl, type imap, port 993, SSL/TLS
Outgoing server : solismail.uu.nl, type smtp, port 587, STARTTLS

Select 'Create account'.

This leaves two settings wrong. To fix these, go to 'Account settings', select 'Outgoing server (SMTP)', find 'solismail.uu.nl', and edit this entry :

• set 'Authentication method' to 'Normal password'
• set the 'User Name' to your solisid.

If you still get errors sending out mail, check that the email address you set for solismail is exactly the same as the email address you have in the solis-ugids.

More information about setting up access to solismail: Handleiding Solismail (Dutch)

Thunderbird may lose sync with the folders on the exchange server. To fix this, right-click on the solismail Inbox and select the 'Subscribe...' option to see all available subfolders and subscribe to the ones you want to see. You may need to restart Thunderbird.

How to move mailarchives you want to keep:

Some mail-clients can move mailarchives from one server to another, others can't. For instance, thunderbird has that option, and squirrel-mail (webmail) doesn't.

With Thunderbird you can drag messages or entire mailboxes between accounts, so we suggest you use that program to move your archives. Moving more than a few hundred mails at a time may cause problems. For configuration of Thunderbird, see above.

The quota on solismail has been set high enough so each user can move her or his entire archive, based on the usage in May 2011.

Webmail access to solismail:

Go to https://solismail.uu.nl/ and log in with your solisid and password

Problems ?

All support via the Science servicemeldpunt (English) / Science servicemeldpunt (Dutch)

Attachments (pdf) are corrupt

This is caused by a miscommunication between Exchange and Thunderbird. Solution: In Thunderbird use menu path Tools -> Options -> Advanced -> General tab -> click on the Config Editor button. In the filter entry line, enter mail.server.default.fetch_by_chunks. When that setting is displayed in the lower pane, double click on the value to toggle it to false.

Missing folders after moving them

Thunderbird doesn't always keep up with new folder subscriptions so you may miss folders you just moved to Solismail. Solution: right-click on the Solismail Inbox and select Subscribe... which will show all folders. Enable the folders you want to see.

Related pages

Accounts and passwords
BSCW shared workspace server
E-mail
Filesystems
General servers
Limiting access to webspace
Practicum computers (nederlands)
Remote access to our systems
SSH access
SSH access from Unix systems
SSL certificates
Security
Staff account migration to soliscom accounts
Staff desktop systems
Students account migration to soliscom accounts
VPN access
Webspace
Wireless network access

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